This is a rare occurrence. CSUtest.com is not preventing you from accessing the exam. It is always a result of your individual settings. Below is some guidance on this issue. Depending on the device, operating system and browser settings, the smaller test window will “pop up” in the last known location. Sometimes that location is behind the larger windows. Reduce any other open windows you have on your screen and you will discover the exam window behind them. On some tablets the test will open in a new tab which you must locate. If you have pop ups blocked, you can hold down the "ctrl" and "alt" keys while clicking on "take exam".
Sometimes your browser settings preventing the exam window from opening can not be defeated. In that case trying a different browser can work as different browsers have unique settings. If the setting is device specific, using another device can also work.
Finally, if you are on a network, such as at your fire station or EMS base trying to access our online continuing education, the network itself may have restrictions and settings you can not change. You will need to speak with your IT department to allow the blocked content, or use a device that is independent of that network.
If you have tried the above and still have an issue please contact us.