Frequently Asked Questions

CAPCE requires course records be submitted quarterly. We currently submit courses monthly. Providing you or your employer submitted your NREMT number to us during registration, you should see your course records at the beginning of the month following the month you completed the course in. In the meantime you have the fully acceptable completion certificate.

We do not report class completions for Ohio and Indiana customers. If you are a provider from Ohio or Indiana you will have to do your NREMT submission manually.

If the EMS CE is accepted in your state of licensure it is accepted by NREMT. Rules do change so we suggest you communicate with them if there is any doubt.

The EMS CE are approved or accepted everywhere. In Ohio and Indiana this is by virtue of a contractual agreement with Ohio Approved CE Site #2462 ResQEd.com. For all other states, We are accredited by the Commission on Accreditation for Prehospital Continuing Education known as CAPCE for short and formerly known as CECBEMS. In general, CAPCE is accepted in all states and NREMT. Click here to view our CAPCE accreditation certificate. As rules frequently change without notice, it is always best to check. If you have acceptance questions please click on "contact us" and ask.

Depending on your state’s rules and requirements, all or some of our Fire CE can be accepted. In some states, like Ohio, if your chief accepts it, it is accepted. To see if our Fire CE is accepted in your state, or how it can be acceptable (chief approval), contact your state’s fire governing body. For states without firefighter CE requirements, any department can use the CE as part of its drill and training program. Fire training CE hours can be used to comply with or improve your department ISO rating.

Yes. All of the online EMS continuing education courses taken in CAPCE accounts get reported to CAPCE. CAPCE in turn, reports the records to the National Registry almost immediately. 

We do not report class completions for Ohio and Indiana customers. If you are a provider from Ohio or Indiana you will have to do your NREMT submission manually.

We do offer large department or agency discounts. We also offer similar discounts for multiple departments signing up through their region or a hospital med command.

Contact us for further information on our discounts.

Shut down your computer and then power it back up. Try another browser (i.e. use Google Chrome instead of Internet Explorer). Try reloading the page - Hold the Ctrl key, and press F5. Delete your history and cookies to empty your browser cache. The keyboard shortcut to clear the cache for Mozilla Firefox, Google Chrome, or Internet Explorer is the same. The keyboard shortcut is shift+Ctrl+delete (press all three keys at the same time). On entering the shortcut keys, a page or pop-up window will appear. Choose the options to delete the cache, cookies, and/or browser history.

If the presentation will not play, it may be due to our content looking for flash support. Our courses play on HTML5 format but if your system has adobe flash player in it, the browser may look there for it first. Since Adobe no longer supports Flash Player after December 31, 2020 and blocked Flash content from running in Flash Player beginning January 12, 2021, Adobe strongly recommends all users immediately uninstall Flash Player to help protect their systems.

If none of these options works, try to access the presentation on a different computer or device than the one you have tried (laptop etc).

For individuals, as soon as payment is confirmed by our servers you simply log in and access is virtually immediate. Please allow up to a few minutes for the servers to communicate payment information.

In the case of the Texas Jurisprudence course, that registration is not automated. Typically the registration is completed within a few hours, no later than the next business day. You will receive an email when registration for Texas Jurisprudence has been completed. Please remember to check your spam or junk folders.

We do have a discount available for large groups. Contact us to determine if your agency qualifies.

No. We do not collect or save your information so renewal is not automatic. 

When your account is 45 days from its expiration, there will be a renewal button displayed on your account once logged in. To renew, simply click that button, update any information requested and submit. You will be directed to the secure payment area.

Of course to reduce renewals, you can select a 2 or 3 year subscription.

After completing the online portion of this course, you must complete a hands-on session (sold separately) with an AHA Training Center to obtain a course completion card. Contact an AHA Training Center in your area for more details or to schedule a hands-on session.

To request a password reset, enter your username in the proper field and click on “forgot password”. A new password will be emailed to the email address that was supplied to us for your account by you or your group administrator. Be sure to check your junk/spam folders.

If you have access issues not resolved after using all of the automated tools click on “contact us”, select the appropriate subject item and describe your issue.

To recover a forgotten username, click on “forgot username” on the log in page. The server will ask for the email address we have for you in our system. The server will send your username to your email address. Be sure to check your junk/spam folders.

Usually this means you entered the information incorrectly. In the case of recovering a forgotten username you likely did not enter the email address used during your registration by either you or your department administrator. In the case of a password reset, an error message means you are entering your username incorrectly. You may have forgotten your username. Try to do a username recovery. If you use copy and paste to enter your information, it is possible to pick up an extra “space” which the system will recognize as a legitimate character. Be sure you are entering the information correctly.

When you select a "state of certification" and a username on the registration webform, there is an ending to your username on the right side. What you select, and the text on the right make up your username. A unique ending for your username is necessary to make sure you get the online EMS continuing education categories and courses available for your state. It also provides access to the online firefighter and fire safety inspector continuing education available. You receive a registration confirmation email that has both the username you chase and the appropriate ending to the username. Please check your spam or junk folder. Please see below for an example of our webform.

You do not need to have a PayPal account to submit a payment. PayPal allows you to pay either with a PayPal account or as a guest with a credit or debit card.

If you have a PayPal account, these are some common issues:

• If the credit card being used is attached to your PayPal account, or the PayPal account is associated with another authorized user (eg, a spouse), the attempt will be unsuccessful.
  
• If the credit card you are using is in its month of expiration, it will likely also be denied.
  

In either of the cases listed above, choosing the option to pay as a guest and entering a different credit card should work.

If none of the above solutions works for your situation, you will need to contact PayPal directly to determine the issue with your payment process. Sometimes there is an issue with your account.

First, please be sure your sound is working. Then, depending on your internet connection, there may be interruption in audio. There are sometimes split second interruptions in wifi that you can not detect. Also, if you are sharing a connection with other devices and - or individuals, this can also affect playback for some. If this very rare issue happens to you, just press pause, wait a few seconds and press play. The audio should resume.

Yes, you can take an exam up to three times before being locked out for one year. The message that appears is designed to let you know there are three attempts maximum. If a summative exam attempt resulted in a failure, the educational materials should be reviewed again and appropriate notes taken.

This policy endeavors to insure program integrity and reduce the possibility of multiple exam attempts with less than adequate materials review. The policy is in compliance with our accrediting and approving entities.

Simply "x" off the window that the educational piece(s) were in and scroll down on the course overview page. You will see a link for "take exam". Simply click that link and exam and post course evaluation survey will reveal. See the image map below. 

There is nothing wrong. Many of our courses contain written documents, charts and articles. These documents are mandatory viewing. Each one carries a time frame which is indicated on the course overview screen. You must display the documents one at a time as the active window on your device screen for the amount of time listed. You may indeed read faster than that, but the time parameter meets CAPCE written document standards.

Once you have appropriately accessed and displayed each piece, the exam will be available.