Frequently Asked Questions

CAPCE

This simply means the entire time dedicated to the CE has not yet elapsed. This is especially true with the written portions of a class. You may read faster then the average person. The article must be viewed for the amount of time listed in the course overview page. Review a little more and try again. Make sure to take notes.

CE Acceptance

Depending on your state’s rules and requirements, all or some of our Fire CE can be accepted. In some states, like Ohio, if your chief accepts it, it is accepted. To see if our Fire CE is accepted in your state, or how it can be acceptable (chief approval), contact your state’s fire governing body. For states without firefighter CE requirements, any department can use the CE as part of its drill and training program. Fire training CE hours can be used to comply with or improve your department ISO rating.

The EMS CE are approved or accepted in Ohio, Kentucky, and Indiana. This is by virtue of a contractual agreement with Ohio Approved CE Site #2462 ResQEd.com. For all other states, We are accredited by the Commission on Accreditation for Prehospital Continuing Education (CAPCE - formerly CECBEMS). In general, CAPCE is accepted in all states and NREMT. Click here to view our CAPCE accreditation certificate.  If you have acceptance questions please click on "contact us" and ask.

If the EMS CE is accepted in your state of licensure it is accepted by NREMT. Rules do change so we suggest you communicate with them if there is any doubt.

At CSUtest.com our courses can be accessed by all level providers. We have a lead paramedic instructor and a lead EMT instructor co-writing our EMS courses and they are approved by our medical director. Whether you are a paramedic, advanced EMT, EMT or EMR we have courses you need for your re certification which are approved, accepted and accredited.

General

We do have a discount available for large groups. Contact us to determine if your agency qualifies.

Shut down your computer and then power it back up. Try another browser (i.e. use Google Chrome instead of Internet Explorer). Try reloading the page - Hold the Ctrl key, and press F5. Delete your history and cookies to empty your browser cache. The keyboard shortcut to clear the cache for Mozilla Firefox, Google Chrome, or Internet Explorer is the same. The keyboard shortcut is shift+Ctrl+delete (press all three keys at the same time). On entering the shortcut keys, a page or pop-up window will appear. Choose the options to delete the cache, cookies, and/or browser history.

If none of these options works, try to access the presentation on a different computer or device than the one you have tried (laptop etc).

For individuals, as soon as payment is confirmed by our servers you simply log in and access is virtually immediate. Please allow up to a few minutes for the servers to communicate payment information.

Yes. We offer live online EMS con ed courses that are accredited by CAPCE. For a listing of our current courses offered, please see our courses tab, and click on EMS CAPCE F5. If you have specific needs or questions click on contact us.
The legal name for our company as registered in the state of Ohio is CSUtest.com LLC. The "CSU" portion stands for "Certification Solutions Unlimited".

Log In

Usually this means you entered the information incorrectly. In the case of recovering a forgotten username you likely did not enter the email address used during your registration by either you or your department administrator. In the case of a password reset, an error message means you are entering your username incorrectly. You may have forgotten your username. Try to do a username recovery. If you use copy and paste to enter your information, it is possible to pick up an extra “space” which the system will recognize as a legitimate character. Be sure you are entering the information correctly.

If you have access issues not resolved after using all of the automated tools click on “contact us”, select the appropriate subject item and describe your issue.

To request a password reset, enter your username in the proper field and click on “forgot password”. A new password will be emailed to the email address that was supplied to us for your account by you or your group administrator. Be sure to check your junk/spam folders.

Forgot Password FAQ Answer

To recover a forgotten username, click on “forgot username” on the log in page. The server will ask for the email address we have for you in our system. The server will send your username to your email address. Be sure to check your junk/spam folders.

Forgot Username FAQ Answer image

Payments

You do not need to have a PayPal account to submit a payment. PayPal allows you to pay either with a PayPal account or as a guest with a credit or debit card.

If you have a PayPal account, these are some common issues:

  • If the credit card being used is attached to your PayPal account, or the PayPal account is associated with another authorized user (eg, a spouse), the attempt will be unsuccessful.
  • If the credit card you are using is in its month of expiration, it will likely also be denied.

In either of the cases listed above, choosing the option to pay as a guest and entering a different credit card should work.

If none of the above solutions works for your situation, you will need to contact PayPal directly to determine the issue with your payment process. Sometimes there is an issue with your account.

All you have to do is log in to your account with the username and password you just selected. There will be a payment link on your member home page once logged in.

Taking Exam

Depending on the device, operating system and browser settings, the smaller test window will “pop up” in the last known location. Sometimes that location is behind the larger windows. Reduce any other open windows you have on your screen and you will discover the exam window behind them. On some tablets the test will open in a new tab which you must locate. If you have pop ups blocked, you can hold down the "ctrl" and "alt" keys while clicking on "take exam".

Yes, you can take an exam up to three times before being locked out. The message that appears is designed to let you know there are three attempts maximum.

three exam attempts maximum

Have a question? View our frequently asked questions or contact us for more information.

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