Frequently Asked Questions


This simply means the entire time dedicated to the CE has not yet elapsed. This is especially true with the written portions of a class. You may read faster then the average person. The article must be viewed for the amount of time listed in the course overview page. Review a little more and try again. Make sure to take notes.
CAPCE requires course records be submitted quarterly. We currently submit courses monthly. You should see your course records at the beginning of the month following the month you completed the course in. In the meantime you have the fully acceptable completion certificate.

CE Acceptance

Depending on your state’s rules and requirements, all or some of our Fire CE can be accepted. In some states, like Ohio, if your chief accepts it, it is accepted. To see if our Fire CE is accepted in your state, or how it can be acceptable (chief approval), contact your state’s fire governing body. For states without firefighter CE requirements, any department can use the CE as part of its drill and training program. Fire training CE hours can be used to comply with or improve your department ISO rating.

The EMS CE are approved or accepted everywhere. In Ohio and Indiana this is by virtue of a contractual agreement with Ohio Approved CE Site #2462 For all other states, We are accredited by the Commission on Accreditation for Prehospital Continuing Education known as CAPCE for short and formerly known as CECBEMS. In general, CAPCE is accepted in all states and NREMT. Click here to view our CAPCE accreditation certificate. As rules frequently change without notice, it is always best to check. If you have acceptance questions please click on "contact us" and ask.

If the EMS CE is accepted in your state of licensure it is accepted by NREMT. Rules do change so we suggest you communicate with them if there is any doubt.

At our courses can be accessed by all level providers. We have a lead paramedic instructor and a lead EMT instructor co-writing our EMS courses and they are approved by our medical director. Whether you are a paramedic, advanced EMT, EMT or EMR we have courses you need for your re certification which are approved, accepted and accredited.
Yes. All of the online EMS continuing education courses taken in CAPCE accounts get reported to CAPCE. CAPCE in turn, reports the records to the National Registry almost immediately. 
As of this date, 3-5-2020, Ohio still accepts exam only CE and gives it credit. At some point it is expected that will change and they will disallow any exam only CE. At that point, that will not affect any of the CE you have currently done that way. As for, our platform mandates the student view all the materials in their entirety prior to allowing the exam. So when Ohio makes that change officially, is already compliant.


We do have a discount available for large groups. Contact us to determine if your agency qualifies.

Shut down your computer and then power it back up. Try another browser (i.e. use Google Chrome instead of Internet Explorer). Try reloading the page - Hold the Ctrl key, and press F5. Delete your history and cookies to empty your browser cache. The keyboard shortcut to clear the cache for Mozilla Firefox, Google Chrome, or Internet Explorer is the same. The keyboard shortcut is shift+Ctrl+delete (press all three keys at the same time). On entering the shortcut keys, a page or pop-up window will appear. Choose the options to delete the cache, cookies, and/or browser history.

If none of these options works, try to access the presentation on a different computer or device than the one you have tried (laptop etc).

For individuals, as soon as payment is confirmed by our servers you simply log in and access is virtually immediate. Please allow up to a few minutes for the servers to communicate payment information.

Yes. We offer live online EMS con ed courses that are accredited by CAPCE. Please see our courses tab, and click on EMS CAPCE F5. If you have specific needs or questions click on contact us.
The legal name for our company as registered in the state of Ohio is LLC. The "CSU" portion stands for "Certification Solutions Unlimited".

No. We do not collect or save your information so renewal is not automatic. 

When your account is 45 days from its expiration, there will be a renewal button displayed on your account once logged in. To renew, simply click that button, update any information requested and submit. You will be directed to the secure payment area.

Of course to reduce renewals, you can select a 2 or 3 year subscription.

Log In

Usually this means you entered the information incorrectly. In the case of recovering a forgotten username you likely did not enter the email address used during your registration by either you or your department administrator. In the case of a password reset, an error message means you are entering your username incorrectly. You may have forgotten your username. Try to do a username recovery. If you use copy and paste to enter your information, it is possible to pick up an extra “space” which the system will recognize as a legitimate character. Be sure you are entering the information correctly.

If you have access issues not resolved after using all of the automated tools click on “contact us”, select the appropriate subject item and describe your issue.

To request a password reset, enter your username in the proper field and click on “forgot password”. A new password will be emailed to the email address that was supplied to us for your account by you or your group administrator. Be sure to check your junk/spam folders.

Forgot Password FAQ Answer

To recover a forgotten username, click on “forgot username” on the log in page. The server will ask for the email address we have for you in our system. The server will send your username to your email address. Be sure to check your junk/spam folders.

Forgot Username FAQ Answer image

No. Please do not register again. If your department purchased an account for you, the account exists. You can contact your administrator, or use the automated username recovery and password reset tools available on our log in screen(s). Remember, correspondence will be sent to the email address you were registered with. It may not be the email address you primarily use so check any email addresses associated with you and your agency. Also, please check your spam or junk folders. As a last resort you can contact us. Doing so may be the least desirable option as we may not get to your request until the next business day.


You do not need to have a PayPal account to submit a payment. PayPal allows you to pay either with a PayPal account or as a guest with a credit or debit card.

If you have a PayPal account, these are some common issues:

  • If the credit card being used is attached to your PayPal account, or the PayPal account is associated with another authorized user (eg, a spouse), the attempt will be unsuccessful.
  • If the credit card you are using is in its month of expiration, it will likely also be denied.

In either of the cases listed above, choosing the option to pay as a guest and entering a different credit card should work.

If none of the above solutions works for your situation, you will need to contact PayPal directly to determine the issue with your payment process. Sometimes there is an issue with your account.

All you have to do is log in to your account with the username and password you just selected. There will be a payment link on your member home page once logged in.

Taking Exam

This is a rare occurrence. is not preventing you from accessing the exam. It is always a result of your individual settings. Below is some guidance on this issue. Depending on the device, operating system and browser settings, the smaller test window will “pop up” in the last known location. Sometimes that location is behind the larger windows. Reduce any other open windows you have on your screen and you will discover the exam window behind them. On some tablets the test will open in a new tab which you must locate. If you have pop ups blocked, you can hold down the "ctrl" and "alt" keys while clicking on "take exam".

Sometimes your browser settings preventing the exam window from opening can not be defeated. In that case trying a different browser can work as different browsers have unique settings. If the setting is device specific, using another device can also work.

Finally, if you are on a network, such as at your fire station or EMS base trying to access our online continuing education, the network itself may have restrictions and settings you can not change. You will need to speak with your IT department to allow the blocked content, or use a device that is independent of that network.

If you have tried the above and still have an issue please contact us.

Yes, you can take an exam up to three times before being locked out for one year. The message that appears is designed to let you know there are three attempts maximum. If a summative exam attempt resulted in a failure, the educational materials should be reviewed again and appropriate notes taken.

This policy endeavors to insure program integrity and reduce the possibility of multiple exam attempts with less than adequate materials review. The policy is in compliance with our accrediting and approving entities.

three exam attempts maximum

Simply "x" off the window that the educational piece(s) were in and scroll down on the course overview page. You will see a link for "take exam". Simply click that link and exam and post course evaluation survey will reveal. See the image map below. 

image map for guidance on taking exam

There are some issues at play here. First, the entire streaming presentation needs to be viewed in its entirety before the exam will be accessible. If there are multiple educational links with time frames listed as mandatory pieces of the course, all the parameters must be met before the exam is available. In no case do you need to view a presentation a second time to access the exam. There are some server communication delays that can occur but if the exam is not accessible when all parameters have been satisfied, simply wait some time and try to access the exam again from the course overview page.

There are a couple things that may be at play here. First, if you are using private browsing, our server may not know you accessed or completed viewing the material. Please do not use private browsing.

It is important to note that while viewing the material, if you skip ahead without fully viewing the slide and letting the presentation advance at its pace, you will not satisfy the time parameters and the exam will not reveal until you do play the materials for the time indicated.

There is nothing wrong. Many of our courses contain written documents, charts and articles. These documents are mandatory viewing. Each one carries a time frame which is indicated on the course overview screen. You must display the documents one at a time as the active window on your device screen for the amount of time listed. You may indeed read faster than that, but the time parameter meets CAPCE written document standards.

Once you have appropriately accessed and displayed each piece, the exam will be available.

Have a question? View our frequently asked questions or contact us for more information.

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