Pricing & FAQ


For $20 per person per year you get unlimited access to all of our content in all of our categories. Large group discounts are available.

With our one price policy, you have access to Fire, EMS, Fire Safety Inspector, Fire and/or EMS Instructor and specialized related courses, all online, all the time. You will have complete access to more than 200 hours of educational credits, and YES, the $20.00 annual fee includes EVERYTHING...

This pricing structure is applicable to individuals, agencies and Departments. In addition to our online education program, also provides Departments and agencies with an administrator function allowing access to student records, independent additional course creation, course assignment functions to students and more. The administrative package is provided for a onetime setup fee of $175, which also covers everything. See our administrator video tutorials here. For more information on this package please contact us.

As a participant in the online continuing educational program, access will include the subject areas listed below. We continually strive to deliver additional courses and update with the newest information those already provided.

  • Firefighter (all levels) - 73 CE available
  • Fire Safety inspector - 32 CE available
  • Emergency Medical Service (EMS - all levels) - Up to 69 CE available includes - Trauma Triage, Trauma, Geriatric, Cardiology, Pediatric and other topics
  • Fire and/or EMS Instructor - 7 CE available
  • Hazardous Materials (Firefighter credits) - 11 CE’s available
  • Specialized Fire Related Classes (will satisfy FF,FSI at the chiefs discretion)
  • OSHA mandates
  • Confined Space/Technical Rescue

Frequently Asked Questions

CE Acceptance

Depending on your state’s rules and requirements, all or some of our Fire CE can be accepted. In some states, like Ohio, if your chief accepts it, it is accepted. To see if our Fire CE is accepted in your state, or how it can be acceptable (chief approval), contact your state’s fire governing body. For states without firefighter CE requirements, any department can use the CE as part of its drill and training program. Fire training CE hours can be used to comply with or improve your department ISO rating.

At this time, the EMS CE are approved or accepted in Ohio, Kentucky, and Indiana. This is by virtue of Ohio Approved CE Site #2462 There are 9 other states that accept our CE conditionally. For all other states, a CAPCE (formerly CECBEMS) application is being prepared. To see if your state will accept our EMS CE you must contact the state’s EMS governing body. If you have acceptance questions please click on "contact us" and ask.

If the EMS CE is accepted in your state of licensure it is accepted by NREMT. Rules do change so we suggest you communicate with them if there is any doubt.


We do have a discount available for large groups. Contact us to determine if your agency qualifies.

Shut down your computer and then power it back up. Try another browser (i.e. use Google Chrome instead of Internet Explorer). Try reloading the page - Hold the Ctrl key, and press F5. Delete your history and cookies to empty your browser cache. The keyboard shortcut to clear the cache for Mozilla Firefox, Google Chrome, or Internet Explorer is the same. The keyboard shortcut is shift+Ctrl+delete (press all three keys at the same time). On entering the shortcut keys, a page or pop-up window will appear. Choose the options to delete the cache, cookies, and/or browser history.

If none of these options works, try to access the presentation on a different computer or device than the one you have tried (laptop etc).

For individuals, as soon as payment is confirmed by our servers you simply log in and access is virtually immediate. Please allow up to a few minutes for the servers to communicate payment information.

Log In

Usually this means you entered the information incorrectly. In the case of recovering a forgotten username you likely did not enter the email address used during your registration by either you or your department administrator. In the case of a password reset, an error message means you are entering your username incorrectly. You may have forgotten your username. Try to do a username recovery. If you use copy and paste to enter your information, it is possible to pick up an extra “space” which the system will recognize as a legitimate character. Be sure you are entering the information correctly.

If you have access issues not resolved after using all of the automated tools click on “contact us”, select the appropriate subject item and describe your issue.

To request a password reset, enter your username in the proper field and click on “forgot password”. A new password will be emailed to the email address that was supplied to us for your account by you or your group administrator. Be sure to check your junk/spam folders.

Forgot Password FAQ Answer

To recover a forgotten username, click on “forgot username” on the log in page. The server will ask for the email address we have for you in our system. The server will send your username to your email address. Be sure to check your junk/spam folders.

Forgot Username FAQ Answer image


All you have to do is log in to your account with the username and password you just selected. There will be a payment link on your member home page once logged in.


You do not need to have a PayPal account to submit a payment. PayPal allows you to pay either with a PayPal account or as a guest with a credit or debit card.

If you have a PayPal account, these are some common issues:

  • If the credit card being used is attached to your PayPal account, or the PayPal account is associated with another authorized user (eg, a spouse), the attempt will be unsuccessful.
  • If the credit card you are using is in its month of expiration, it will likely also be denied.

In either of the cases listed above, choosing the option to pay as a guest and entering a different credit card should work.

If none of the above solutions works for your situation, you will need to contact PayPal directly to determine the issue with your payment process. Sometimes there is an issue with your account.

Taking Exam

Depending on the device, operating system and browser settings, the smaller test window will “pop up” in the last known location. Sometimes that location is behind the larger windows. Reduce any other open windows you have on your screen and you will discover the exam window behind them. On some tablets the test will open in a new tab which you must locate. If you have pop ups blocked, you can hold down the "ctrl" and "alt" keys while clicking on "take exam".

Yes, you can take an exam up to three times before being locked out. The message that appears is designed to let you know there are three attempts maximum.

three exam attempts maximum

Have a question? View our frequently asked questions or contact us for more information.

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